logging into account via diptrace
Trying to log in the snapmagic via Diptrace, and even though I'm using the same credientials that is allowing me to write this question, but apparently my username or password is incorrect?
Added 2 weeks, 3 days ago.
2 Answers
Hello addo_00,
Thank you for reaching out.
We checked the DipTrace API login and download flow, and it is currently working as expected on our end.
Are you still experiencing the login issue? If so, could you please share the following information with us?
• The email address associated with your SnapMagic account
• Your DipTrace version
• The exact error message you are seeing
• A short video recording of the issue, if possible
Please send these details to [email protected], and we’ll investigate the issue further.
Looking forward to hearing from you.
Best Regards,
Amina
Answered 2 weeks, 1 day ago.
Hello again,
We haven’t heard back from you, so we’ll go ahead and close this conversation for now.
If you have more information, please feel free to reach out at [email protected]. We’d be happy to help.
Have a great day!
Answered 1 week, 4 days ago.